Sales Policy for Aluxsopic

Last Updated: November 30, 2024

At Aluxsopic, we are committed to providing high-quality gourmet food products to our customers while maintaining a smooth and transparent sales process. Our sales policy outlines the terms and conditions under which our products are sold and the expectations we have for our customers.

1. Product Availability

All products listed on our website, www.aluxsopic.com, are subject to availability. We make every effort to ensure that the products listed are in stock and available for purchase. However, in some cases, we may experience stock shortages or delays, in which case we will inform customers promptly.

2. Pricing

The prices of our products are listed in U.S. Dollars (USD) and are subject to change without notice. Prices at the time of purchase will be honored. Any taxes, shipping, or handling fees are calculated during the checkout process.

  • Promotions: Periodically, we may offer promotional discounts, coupons, or sales events. These offers are subject to their own specific terms and conditions, which will be disclosed at the time of the promotion.
  • Taxes: Sales tax will be applied to orders based on the shipping address and the applicable state tax rate. The final tax amount will be displayed at checkout.

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other payment options available through our website at checkout.

All transactions are processed securely. Your payment details will be encrypted and handled according to the highest standards of security.

4. Order Confirmation

Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please ensure that your email address is correct to receive important updates regarding your order.

  • If you do not receive an order confirmation, please check your spam or junk folder. If you still cannot locate the email, contact our customer service team at [email protected].

5. Shipping and Delivery

  • Processing Time: All orders are processed within 1-3 business days. Once your order has been processed, we will notify you with tracking details.
  • Shipping Rates: Shipping rates are calculated based on your delivery address and the size/weight of the products ordered. Shipping fees will be displayed at checkout before you finalize your purchase.
  • International Shipping: We currently only offer shipping within the United States. At this time, we do not ship internationally, but we are working to expand our shipping options.

6. Order Cancellations

  • Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, please contact us immediately at [email protected] or call (254) 729-5952. We will make every effort to cancel the order before shipment.
  • Cancellation After Shipment: If your order has already been shipped, you will need to follow our Return Policy for any refunds or exchanges.

7. Refunds and Returns

Our Refund and Returns Policy allows for returns and refunds under specific conditions. Please refer to the Refund and Returns Policy section on our website for more details.

8. Customer Responsibilities

  • Accurate Information: It is the responsibility of the customer to provide accurate and complete information at the time of order. This includes ensuring that the correct shipping address is entered.
  • Package Receipt: If you do not receive your package within the estimated delivery window, please check with your local carrier first. If the issue persists, contact us immediately for assistance.

9. Customer Support

For any questions regarding your order, product inquiries, or assistance with your purchase, please contact our customer support team:

We aim to resolve any issues quickly and efficiently to ensure your satisfaction with every order.

10. Changes to Sales Policy

Aluxsopic reserves the right to modify or update this Sales Policy at any time. Any changes will be reflected on our website, and the updated policy will be effective immediately upon posting.