Refund and Returns Policy for Aluxsopic

Last Updated: November 30, 2024

At Aluxsopic, we strive to provide our customers with the highest quality gourmet foods and excellent customer service. If you are not fully satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines our process for returning items and receiving refunds.

1. Returns

We accept returns on products that are unused and in the original packaging within 30 days of purchase. If you wish to return an item, please follow the steps below:

  • Contact us at [email protected] or call us at (254) 729-5952 to initiate the return process.
  • Provide your order number and the reason for the return. We may ask for additional details to assist with your request.
  • All returned items must be in their original, unopened packaging to ensure that they are still in resellable condition. For food-related products, please ensure they are not opened or consumed.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or denied. If your return is approved, we will process a refund to your original method of payment.

  • Processing Time: Please allow 5-10 business days for your refund to be processed. It may take additional time for the refund to appear on your account, depending on your bank or payment provider.
  • Refund Amount: The refund will be for the full purchase price of the item(s) returned, excluding any shipping charges. Shipping fees are non-refundable.

3. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on opened food items, perishable goods, or customized products unless they are defective or damaged upon arrival.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a return or replacement of the product at no additional cost to you. To ensure a smooth process, please provide:

  • Photos of the damaged or defective item(s)
  • A description of the issue
  • Your order number

5. How to Return an Item

To return an item, please follow these steps:

  • Step 1: Contact our customer service team at [email protected] to initiate the return process.
  • Step 2: Pack the item securely in its original packaging, including any accessories or documentation that came with it.
  • Step 3: Ship the item back to us at the following address:
    • Aluxsopic Returns
    • 201 N Ellis St, Groesbeck, Texas 76642
    Please note that customers are responsible for the shipping costs associated with returning the product, unless the return is due to a defective or damaged item.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

7. Exceptions

  • Items that were purchased during promotions or clearance sales may not be eligible for return or refund unless required by law.
  • We cannot accept returns for products purchased from third-party sellers or retailers not directly associated with Aluxsopic.

8. Contact Us

If you have any questions or need assistance with a return or refund, please do not hesitate to reach out to us at:

Aluxsopic
201 N Ellis St, Groesbeck, Texas 76642
Phone: (254) 729-5952
Email: [email protected]
Website: https://aluxsopic.com

We appreciate your business and will work to ensure your satisfaction with every purchase. Thank you for choosing Aluxsopic for your premium food needs!